Capacity Building


I was first introduced to user personas participating in a design sprint by Aspiration in 2005. In that workshop, we were asked to imagine users of Social Source Commons, a website to share lists of software tools you already use, gain knowledge and support, and discover new tools. What stood […]

A Workshop Exercise on Creating User Personas


This draft module was intially designed for CIVICUS, to support their partners in the Speak! Campaign. We are thankful for the invaluable contributions of the team at CIVICUS: Hannah Wheatley, Frances Topham Smallwood, Soledad Gattoni and Stephanie Brancaforte. We are also grateful for all the guidance we’ve received on designing […]

A Draft Module on Listening and Learning for Event Design